Login to your Medisave account and click on the order you want to track, you will see a 'Track order' button this screen. Alternatively you can head to your order shipping email and you will have a button to 'Track order'.

The invoice will be sent to the register email address upon dispatch of the order, along with the tracking. Not received your invoice? Please contact us at hello@medisave.co.uk with your order number and we will provide you with a PDF invoice. We are working on a solution so that you can download your invoice from our website.

Please head to this link and fill in the form https://www.medisave.co.uk/pages/returns - our returns team will get back to you as soon as possible.

Please head to this link and fill in the form https://www.medisave.co.uk/pages/vat-exemption-form - we will get back to you ASAP.

Press the little person in the top right of the website. It'll take you to our login page, where you'll see a 'Create account' button. Follow the form to complete.

In May 2023 we updated our website to a new platform which required all old accounts to be recreated. To reactivate you account, press the little person in the top right of the website. You will land on the login page - at the bottom of this page in the red box, you'll see instructions on how to reactivate your account.

You can view them here: ISO 14001 2015 Certificate - ISO 9001 2015 Certificate

To order pharma you need to be approved. Please contact our Pharma team at pharma@medisave.co.uk

We try to process your orders as soon as possible. If you notice something incorrect on your order, please contact us straight away to avoid the order being despatched - we can then help with amending the order.

Please check your order confirmation emails as your order may have been part despatched. If it hasn't, then please contact our customer service team.

We do. You can find us directly on the Blue Light Discount website.

From the cart page, proceed to checkout and you'll be able to enter a coupon code on the right hand side.

Send to accounts@medisave.co.uk

We do yes, you will be able to see the option on the scrubs product pages. If you find a product without an embroidery option, contact us and we'll see if we can help you. Please note that embroidery can delay your order by 7-10 days.